Answer Summary

Members discussed the role of community managers on the platform and whether their responses feel too automated or disconnected from the MS... Read more

Members discussed the role of community managers on the platform and whether their responses feel too automated or disconnected from the MS experience. Several members pointed out that community managers are not doctors or MS patients themselves, but are there to keep the community running and connect members with support. A recurring theme was the preference for real, lived experiences over AI-generated answers, with one member noting that a toggle in the Q&A section lets you turn AI responses on or off.