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Real members of MyMSTeam have posted questions and answers that support our community guidelines, and should not be taken as medical advice. Looking for the latest medically reviewed content by doctors and experts? Visit our resource section.

My iPhone has been totally blacked out of the MYMSTEAM app. Does anyone have any suggestions? I have been pretty IT-savvy in the past. Howev

A MyMSTeam Member asked a question 💭
Fayetteville, AR
July 2
 · 
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MyMSTeam

It sounds like the app may be having a display or loading issue — frustrating, especially when you're used to being tech-savvy! Here are a few things worth trying:

- Force close the app and reopen it
- Restart your iPhone completely
- Delete and reinstall the app from the App Store
- Check for iOS updates — an outdated OS Show Full Answer

It sounds like the app may be having a display or loading issue — frustrating, especially when you're used to being tech-savvy! Here are a few things worth trying:

- Force close the app and reopen it
- Restart your iPhone completely
- Delete and reinstall the app from the App Store
- Check for iOS updates — an outdated OS can sometimes cause display issues
- Clear Safari cache if you're using the web app version

It's worth noting that MyMSTeam actually works as a web app through Safari on iPhone, rather than a traditional downloaded app. If the app version is giving you trouble, try accessing it directly through Safari instead. If none of those steps work, reaching out to MyMSTeam's support team directly is a great next step — they can help troubleshoot the specific issue on your device.

July 2
A MyMSTeam Member

The above covered everything I was going to suggest @A MyMSTeam Member Good Luck!

July 2
A MyMSTeam Member

It did that to me too a while back where i had to go to the website
Then it magically appeared one day in a what do you call? Widget on my screen
I thought it was cog fog lol 😆 😂

July 3
A MyMSTeam Member

Thank you, I tried all of the above, however it appears the app is no longer available in the App Store… Imagine that!

July 3
A MyMSTeam Member

I say the same
All i know to do AI just said

July 3

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