Connect with others who understand.

  •   Learn from expert-reviewed resources
  •   Real advice from people who’ve been there
  •   People who understand what you’re going through
Sign Up Log In
Powered By
Real members of MyMSTeam have posted questions and answers that support our community guidelines, and should not be taken as medical advice. Looking for the latest medically reviewed content by doctors and experts? Visit our resource section.

Hi. I am trying to get an electric wheelchair through my insurance. I originally tried to get a scooter. I had many issues with vendors being in-network, then out of network. After several attempts and denials, I have shifted to get an electric wheelchair
I have been told many different things about the process.

1 - Does the insurance company bill out the DME monthly? I assumed it would be billed just like anything else. (An MRI is billed all at once.) It sounded odd to me, but others… read more

September 20
 · 
Reactions
MyMSTeam

What a journey — and what a generous goal to document it all for others. Let's tackle each question as best as possible.

1. Monthly DME Billing

This is actually a known quirk with some insurance plans. Some private insurers do bill power wheelchairs as a monthly rental rather than a one-time purchase, especially in the early Show Full Answer

What a journey — and what a generous goal to document it all for others. Let's tackle each question as best as possible.

1. Monthly DME Billing

This is actually a known quirk with some insurance plans. Some private insurers do bill power wheelchairs as a monthly rental rather than a one-time purchase, especially in the early months. This can absolutely affect how costs hit your deductible. It's worth calling your insurance company directly and asking specifically:

- Will this be billed as a one-time purchase or a monthly rental?
- How many months before ownership transfers to you?
- What is the total out-of-pocket cost under each billing method?

Getting this in writing or confirmed via a recorded call is strongly recommended. 2. Getting a Scooter

Yes, some MyMSTeam members have successfully obtained scooters through insurance. The key requirement is typically that a doctor documents you *can* operate a scooter but cannot manage a manual wheelchair. Your persistence is absolutely the right approach here. 3. Other Things to Know

Here are some important tips that may help avoid more surprises:

- Prior authorization is common — private insurers typically manually review power wheelchair requests before approving
- If denied, appeal — you have the right to formally appeal any denial
- Doctor documentation matters — a detailed, face-to-face appointment note from your doctor strengthens your case significantly
- Confirm supplier network status in writing before proceeding with any vendor
- MS Navigators through the National Multiple Sclerosis Society can help guide you through finding appropriate equipment and financial resources
- The MS Foundation's Assistive Technology Program may also offer support

One MyMSTeam member described the process as exhausting but advised knowing exactly what you need and why before making calls — which sounds exactly like where you are now. Keep going! 💪

September 20

Related Questions

View All
A MyMSTeam Member asked a question 💭